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Due to recent outbreak of COVID-19, the global logistic and supply chains are serverely impacted,the situation is also complex and constantly developing, our delivery times may also change,since most couriers are short of hands, packages may not be dispatched as scheduled. It may take a few more days for you to receive your products.
Q: How to use the coupon / Can I use more than one discount/coupon on a sale?
A: You can use the discount code in the checkout page. You need to put the right discount code and click the apply button.
Different coupons have different conditions for use. Please confirm whether the conditions are met before use. Meanwhile, the code can not be added to use.
| Q: Are yoclubwear's items true to Size/Sizing Chart? |
| A: We believe our items are true to size and have several repeat customers which is a sign our product is high quality and true to size. However, sometimes sizing can be very subjective to a persons opinion. We all have different shape of body.With that being said we make sure to add measurements for each style on each listing description items. |
Q: Will my order be delayed?
A: There may be a slight delay with your order, but rest assured it is on its way to you. We are following local government guidelines which are ever-changing, please keep checking your tracking for updates to your order. If an order is failed to be delivered,our team will personally contact your regarding a refund or re-shipment.
Q: Can I cancel my order?
A: 1.Your order will be fully refunded if it’s cancelled within 24 hours of purchase and before shipment.
A: 2.If your order has been dispatched and is in transit, we are unable to process the cancellation. Please keep an eye on your tracking to follow the progress of your parcel.
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Q: When is my order going to ship? It depends on the shipping method you choose.
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Q: What kind of payment methods do yoclubwear accept?
A: We only accept paypal now.
Q: Is my privacy and personal information secure on yoclubwear?
A: Yoclubwear strictly abide the GDPR policy for your privacy security. Please review the full details on how we protect your privacy and personal information by visiting our privacy page
Above all, we are here to support you. If we haven’t answered your question above please get in touch with service@yoclubwear.com. Or leave a message in our facebook page or instagram page, we will process it promptly.